FAQ
Questions before you send a file.
These are the questions companies ask before they instruct the desk. If yours is not here, the contact form is the right place for it. We would rather answer plainly than stretch a service to fit.
Starting
What does Digitaltrangsrangid do?
We administer the paperwork around a company: records, meeting papers, a calendar of dates you have confirmed, correspondence you forward, contract files, and day-to-day office administration. The practice belongs to Alexei Cipovenco and works from Chișinău. We do not give legal, tax, or audit advice.
Who is this desk for?
Private companies and small groups that need a steady administrative desk and do not want to hire a full-time company secretary. It also suits founders holding records in an inbox, and teams coordinating a company from more than one place while the desk stays in Chișinău.
How does an engagement start?
Send a note through the contact form or email [email protected]. We aim to acknowledge a complete enquiry within one business day, Monday to Friday, excluding public holidays in Moldova. If the work looks like a fit, we ask a few questions and then send a written scope. Nothing is committed until you accept that scope. The path is described on the engagement path page.
What should the first message include?
Your name, your organization, the company the work relates to, what you want administered, any date that already matters, and how you prefer to be reached. A paragraph is enough. Do not attach passports, passwords, or bank secrets to a first email.
Scope and limits
Are you a law firm or an accounting firm?
No. Digitaltrangsrangid is an administration desk, not a law firm, not an accounting firm, and not a state registry. If a task needs a lawyer, accountant, notary, or other licensed adviser, you appoint that person. We can keep the administrative file around their work. We do not replace them. Read the Disclaimer for the boundary in full.
Will you tell us which filings the law requires?
No. We do not give legal advice, and we do not decide which filings apply to you. Your lawyer or other appointed adviser should do that. If you give us confirmed dates, we put them on the calendar and remind the people you name.
Can you file documents with a registry or a bank?
We do not file on your behalf and we do not sign for you. If a document has to go to a registry, a bank, or another authority, you or your appointed adviser send it. We prepare the administrative pack so the right signed copy is easy to find.
Can you attend or chair board meetings?
We prepare the agenda, the pack, the attendance record, and the minute file. We do not chair meetings and we do not vote. Sitting in the room is not part of the usual desk. If you want administrative support at a meeting in Chișinău, ask, and we will say yes or no in the scope note before it is a commitment.
Do you only work with companies registered in Moldova?
The desk is at Melestiu St 26, Chișinău. The company you are administering does not have to sit in the office. We do not claim a right to practise law or accounting in Moldova or anywhere else. Where a local licensed professional is required, the work stops at the administrative boundary.
Fees, timing, and ending
How do fees work?
Fees are agreed in the written scope before work starts. They depend on which services you choose, how many documents are involved, and whether the work is a defined project or a monthly desk. There is no universal price on this site, because those factors change the work. Third-party costs, such as a courier you choose or a fee charged by an authority, are identified before they are incurred and are paid by you. We do not charge a success fee tied to a legal or regulatory outcome. The commercial terms are set out in the engagement offer.
How quickly do you respond?
We aim to acknowledge a complete enquiry within one business day. Ongoing work follows the rhythm in the scope note, usually a short status at an agreed interval rather than a running chat. An administration desk is not an emergency service. A deadline that needs a licensed adviser should go to that adviser.
Can we stop?
Yes. A project ends when the agreed deliverables are issued. A monthly desk ends as the scope note describes, after written notice from either side. You can also ask us to delete enquiry material that never became an engagement, as described in the Privacy Policy.
Documents and confidentiality
How should we send documents?
By email to [email protected], or by a transfer method you already use and are comfortable with. This website does not ask you to create an account. Do not send passwords or highly sensitive personal data until we have agreed that the document is necessary and how it should travel.
Who sees our information?
The practice is run by Alexei Cipovenco. Information you send is used to answer you and, if we work together, to do the administration you asked for. We do not sell personal data and we do not use advertising trackers on this site. The Privacy Policy explains retention and your choices.
Do you publish client names or testimonials?
No. We do not display client logos, quotes, or case studies. Discretion is part of the work. We will not use your name in public material unless you have agreed to that in writing.
The commercial terms are in the engagement offer. The limit of the work is in the disclaimer.